Help Center

How can we help?

Answers to the questions we hear most. Still stuck? Contact us.

For Students & Parents

How do I enroll in a program?expand_more

Open any program or class, then use "Book a demo" or "Contact organizer" to reach the organization directly. Platgram connects you with the provider, who handles enrollment and payment on their side.

Is Platgram free to use?expand_more

Yes — Platgram is completely free for students and parents. You can browse, shortlist, and contact organizations at no cost. Individual programs may have their own fees set by the organization.

How do demo classes work?expand_more

Where an organization offers demos, you'll see a "Book a demo" option on the listing. Request a slot and the organization confirms the details with you. Demos let you try before you commit.

How do I shortlist programs?expand_more

Tap the heart icon on any program, class, or competition to save it. Sign in to keep your shortlist across devices, then find everything under Shortlist in the sidebar.

For Organizations

How do I list a program?expand_more

Create an Organization account, then use "List a Program" from your dashboard. Add details, pricing, location, and images — it takes just a few minutes.

What is the approval process?expand_more

Every listing is reviewed before going live so families only see genuine, verified opportunities. You'll be notified once your program is approved and published.

How do students contact me?expand_more

Interested students send demo requests and messages through Platgram. You'll see them in your dashboard and notifications, and can reply directly.

Account

How do I verify my email?expand_more

After signing up, we send a verification link to your email. Click it to unlock all features. Didn't get it? Check spam, or request a new link from the banner shown while signed in.

How do I change my details?expand_more

Go to Settings from the sidebar or your profile menu. Students manage their profile under Account Settings; organizations under Organization Settings.

How do I delete my account?expand_more

Open Settings and use the account deletion option at the bottom, or contact us and we'll remove your data in line with our Privacy Policy.